Resolve the request.Not just the ticket.
Frntdsk runs AI agents that follow your procedures on voice, web chat, SMS and email, so every customer gets a real outcome instead of a deflection.
Built for CX teamsthat answer on every channel
Channels from one agent: voice, web chat, SMS and email
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Set of procedures, followed the same way on every channel
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Actions your agent can take that you did not write
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Frntdsk for VoiceDiscover how AI Agents handle real conversations and take action
Frntdsk runs AI agents that follow your procedures on voice, web chat, SMS and email, so every customer gets a real outcome instead of a deflection.
Call at (555) 010-9827
Calling Frntdsk...
Hi, I'm checking out tomorrow, but I was wondering if I could stay until 2 PM instead of 11.
Of course! I can check that for you. One moment while I look up your reservation and check late checkout availability.
That would be great, thank you!
You're all set! I've confirmed your late checkout for 2 PM tomorrow. Enjoy the extra time, and please let us know if there's anything else we can do to make your stay more comfortable.
Change or update reservation
Try asking for a late checkout, or to update a reservation for an upcoming stay.
Resolve a billing concern
Try disputing an unexpected charge, asking for a breakdown of your bill, or requesting a correction to your folio.
Place a service request
Try requesting extra towels, additional pillows, or maintenance assistance for your room.
Handle a personalized request
Try requesting a specific room preference, extra amenities, or a special arrangement based on your guest profile
Train it on your businessKnowledge, guidance, actions, procedures
ProceduresLet the agent follow your existing SOPs
Connect your systems as actions and label each one read, write, escalate or delete. Scope an action to procedures only, and your agent can never call it anywhere else.
ActionsMake real business decisions
Variables like customer_name and issue_summary are captured whenever the customer says them, so your agent never asks for something it already has.
- NameTony O’toole
- Loyalty tierGold
- Lifetime stays12
- Preferred room typeSuite
- Customer IDcus-82756
GuidanceTailor responses to your specific needs
Connect your systems as actions and label each one read, write, escalate or delete. Scope an action to procedures only, and your agent can never call it anywhere else.
- Keep responses concise and to the point.
- Prioritize resolution — Focus on understanding the customer’s issue and resolving it as efficiently as possible.
- Take ownership — Guide customers toward a solution and ensure they know what to do next.
- Stay friendly and empathetic throughout the interaction
Knowledge BaseGive context to your agent
Type / to add a step. Ask for details, set a variable, branch with If, run an action or hand off to your team. Your agent follows every block exactly as written.
- Refund policyLive
- Pricing informationLive
- Payment methodsPaused
One agent, Every channel.Automate interactions across every customer facing channel.
“...yes I would like that, please schedule the appointment for next week.”
Invoice #5723 looks incorrect
Drafting a replySentDo you guys offer any rewards for gold tier members?
Yes, Gold members get a free late checkout and 15% off dining. Want me to add that to your profile?
Low latency, high quality voice
Conversational voice agents built to solve problems, not deflect tickets. Every call is answered immediately, and Frntdsk is able to take actions in real time.
Chatbots, that actually work
Deploy Frntdsk across chat channels, like web chat, sms, and more.
Email that resolves in minutes
No more waiting hours for replies to emails. Frntdsk replies in under a minute, so your customers can resolve problems faster.
Get started with FrntdskLet’s build your future customer experience strategy together.
Tell us how your team handles calls, chats and emails today. We’ll map out where frntdsk fits, set it up with you, and put together a quote built around your volume.
What should we build today?